Account Alerts | Customer Care

*Average Price per kWh assumes noted usage per month and specific LP&L Delivery Charges (i.e., Residential Service or Residential Distributed Renewable Generation Service). For additional information regarding plan pricing and other terms, please see the Electricity Facts Label, on the Plan Details page. Price shown is for new customers only.

Request and receive a text with your monthly usage

Just send any of the keywords below to 697697 after activating your mobile number online.* Message and data rates may apply.

BILL
To receive the amount and due date for your next Reliant bill

ESTBILL
To receive an estimate of your next bill based on your usage so far this month

COST
To receive the amount and electricity charges you have incurred so far this month

USAGE
To receive your usage in kilowatt-hours so far this month

HELP
For more information

STOP
To stop receiving all text alerts

Automatic alerts

Stay on top of your account with automatic Reliant AccountAlerts. These enhanced periodic text messages sent directly to your phone are designed to help you manage your electricity budget.

You can receive text alerts that notify you:

Five days before your bill is due
When your daily usage spikes by 25 percent
When your bill is ready
When your payment was received
When your payment was not processed
When your credit card is about to expire (AutoPay only)
When you have been removed from AutoPay
When new text alerts become available
When you request to start or stop service, or when a disconnect notice or reconnect request has been issued
Sign up for Reliant AccountAlerts today to gain greater control of your electricity usage and budget. Message and data rates may apply. The number and frequency of messages will vary based on the specific alert types selected in your Alerts and Contact Preferences.
Please note that these options are different for customers on prepaid electricity plans.

Prepay settings

Postpay settings

Show all answers

What are Reliant AccountAlerts?

Reliant AccountAlerts are alerts you can receive via text message or email. They contain information about your account, your bill, your electricity usage or other details. Some alerts can be sent to you automatically, and you can request other alerts on demand, as you need them. Reliant AccountAlerts options are available on the Alerts and Contact Preferences page. The types of alerts available are slightly different for customers on the Pay as you Go plan, who prepay for their electricity.

How do I sign up for Reliant AccountAlerts text messages?

To receive automatic alerts, go to the Alerts and Contact Preferences page and select the checkboxes next to the alerts you would like to receive. To receive text on demand alerts, text any of the keywords listed in the answers below to 697697.

(Note that some Reliant AccountAlerts options are required for customers on the Reliant Pay as you Go plan, who prepay for their electricity.)

Which types of Reliant AccountAlerts text messages can I sign up for and receive automatically?

On the Alerts and Contact Preferences page, you can sign up for a variety of automatic alerts:

Receive an alert five days before your Reliant bill is due (Note: If this alert does not reach you, you are still responsible for paying your bill on or before the due date.)
Receive an alert if your usage on a specific day is at least 25 percent higher than expected (based on actual weather and your home's previous usage for corresponding weather conditions)
Receive an alert when your bill is ready
Receive an alert when your payment was received
Receive an alert when your payment was not processed
Receive an alert when your credit card is about to expire (AutoPay only)
Receive an alert when you have been removed from AutoPay
Receive alerts when you request to start or stop service, or when a disconnect notice or reconnect notice has been issued
Be notified when text alerts are available

(Note that these options are different for customers on the Reliant Pay as you Go plan, who prepay for their electricity.)

I prefer to get usage and bill information only when I request it. Which types of Reliant AccountAlerts text messages can I request on demand?

Text the following keywords to 697697 to get up-to-date information when you need it. Message and data rates may apply.

BILL — to receive the amount and the due date of your current Reliant bill
ESTBILL — to receive an estimate of your next bill based on your usage so far this billing cycle
COST — to receive the amount of electricity charges you've incurred so far this month
USAGE — to receive your usage in kilowatt-hours so far this month
HELP — for resources to answer questions about your account
STOP — to stop receiving all text messages from Reliant; this will have no other effect on your account

(Note that these options are different for customers on the Reliant Pay as you Go plan, who prepay for their electricity.)

View the Reliant AccountAlerts terms and conditions and privacy policy.

Show all answers

I have the Reliant Pay as you Go plan. Which types of Reliant AccountAlerts text messages can I sign up for and receive automatically?

On the Alerts and Contact Preferences page, you can sign up for a variety of automatic alerts:

Receive a payment confirmation alert when your account has been updated to reflect a recent payment*
Receive a weekly balance alert with your balance and estimated days left*
Receive a low balance alert when your account balance is estimated to drop below $5 in seven days or less, based on average electricity usage*
Receive an alert if your usage on a specific day is at least 25 percent higher than expected (based on actual weather and your home's previous usage for corresponding weather conditions)
Receive an alert when your payment was not processed
Receive an alert when your credit card is about to expire (AutoPay only)
Receive an alert when you have been removed from AutoPay
Receive alerts when you request to start or stop service, or when a disconnect notice or reconnect request has been issued
Be notified when new text alerts are available.

*Payment confirmation, weekly balance and low balance alerts (via text message or email) are mandatory communications as part of the Reliant Pay as you Go plan.

I have the Reliant Pay as you Go plan and would like to request account and usage information as I need it. Which types of Reliant AccountAlerts text messages can I request on demand?

Text the following keywords to 697697 to get up-to-date information when you need it. Message and data rates may apply.

BAL — to receive your current account balance
USAGE — to receive your usage in kilowatt-hours so far this month
HELP — for resources to answer questions about your account
STOP — to stop receiving all text messages from Reliant (Please ensure that you have elected to receive email communications so we can send you low account balance alerts and other critical notifications.)

View the Reliant AccountAlerts terms and conditions and privacy policy.

Terms, conditions and other restrictions

* Customers must have already opted in to receive alerts via text from the Contact Preferences page on the Account Management dashboard. Available only to customers with a smart meter. Message and data rates may apply. For FAQs, Terms and Conditions, go to reliant.com/etrm. For our complete privacy policy, visit https://www.reliant.com/en/about/legal/privacy-statement.html

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