AccountAlerts

*Average Price per kWh assumes noted usage per month and specific LP&L Delivery Charges (i.e., Residential Service or Residential Distributed Renewable Generation Service). For additional information regarding plan pricing and other terms, please see the Electricity Facts Label, on the Plan Details page. Price shown is for new customers only.

Request and receive a text with your monthly usage

Just send any of the keywords below to 697697 after activating your mobile number online.* Message and data rates may apply.

BILL – To receive the amount and due date for your next Reliant bill

ESTBILL – To receive an estimate of your next bill based on your usage so far this month

COST – To receive the amount and electricity charges you have incurred so far this month

USAGE – To receive your usage in kilowatt-hours so far this month

HELP – For more information

STOP – To stop receiving all text alerts

Take advantage of Text On-Demand today, and stay alerted and up-to-date with your electricity budget.

Compare your usage

Automatic AccountAlerts

Stay on top of your account with automatic Reliant AccountAlerts. These enhanced periodic text messages sent directly to your phone are designed to help you manage your electricity budget.

You can receive text alerts that notify you:

Five days before your bill is due
When your daily usage spikes by 25%
When your bill is ready
When your payment was received
When your payment was not processed
When your credit card is about to expire (AutoPay only)
When you have been removed from AutoPay
When new text alerts become available
When you request to start or stop service, or when a disconnect notice or reconnect request has been issued

Prepay settings

Postpay settings

Message and data rates may apply. The number and frequency of messages will vary based on the specific alert types selected in your Alerts and Contact Preferences. Please note that these options are different for customers who prepay for their electricity. Need help?

Reach a Reliant agent by phone or chat, 24/7.

More information

Complete FAQs, terms and conditions

Privacy statement

24/7 customer support

Terms, conditions and other restrictions

* Customers must have already opted in to receive alerts via text from the Contact Preferences page on the Account Management dashboard. Available only to customers with a smart meter. Message and data rates may apply. For terms and conditions, go to reliant.com/etrm. For our complete privacy policy, visit https://www.reliant.com/en/about/legal/privacy-statement.html

Reliant AccountAlerts FAQs

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What are Reliant text messages?

Reliant text messages are a convenient way to stay informed about your account, service-related requests, usage, billing, and more. Once you opt in, you'll automatically start to receive account and service-related notifications, which you can manage anytime in your online account. You can also request updates on demand (as you need them) by texting a keyword to 697697. Please note that the types of texts available are slightly different for customers on prepaid plans.

How do I sign up for Reliant text messages?

You can opt in through your online account. Once logged in, go to "My Account" and then "Profile." Choose "Alerts & contact preferences" and select which messages you want to receive.

You can also call us at 713-207-7777 or 1-866-222-7100, and provide the call center agent your mobile number. You will be sent a welcome message via text message on your mobile device, and you will begin receiving account alerts.

Which types of Reliant AccountAlerts text messages can I sign up for and receive automatically?

On the Alerts and Contact Preferences page, you can sign up for a variety of automatic alerts:

Receive an alert five days before your Reliant bill is due (Note: If this alert does not reach you, you are still responsible for paying your bill on or before the due date.)
Receive an alert if your usage on a specific day is at least 25 percent higher than expected (based on actual weather and your home's previous usage for corresponding weather conditions)
Receive an alert when your bill is ready
Receive an alert when your payment was received
Receive an alert when your payment was not processed
Receive an alert when your credit card is about to expire (AutoPay only)
Receive an alert when you have been removed from AutoPay
Receive alerts when you request to start or stop service, or when a disconnect notice or reconnect notice has been issued
Be notified when text alerts are available

(Note that these options are different for customers on the Reliant Pay as you Go plan, who prepay for their electricity.)

I prefer to get usage and bill information only when I request it. Which types of Reliant text messages can I request on demand?

Text the following keywords to 697697 to get up-to-date information when you need it. Message and data rates may apply.

BILL — to receive the amount and the due date of your current Reliant bill
ESTBILL — to receive an estimate of your next bill based on your usage so far this billing cycle
COST — to receive the amount of electricity charges you've incurred so far this month
USAGE — to receive your usage in kilowatt-hours so far this month
HELP — for resources to answer questions about your account
STOP — to stop receiving all text messages from Reliant; this will have no other effect on your account

(Note that these options are different for prepaid plan customers.)

View the Reliant text messages terms and conditions and privacy policy.

Reliant AccountAlerts for Pay as you Go customers FAQs

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I have the Reliant Pay as you Go plan. Which types of Reliant text messages can I sign up for and receive automatically?

From the “Alerts & contact preferences” menu in your online account, you can sign up for a variety of automatic alerts:

Receive a payment confirmation alert when your account has been updated to reflect a recent payment*
Receive a weekly balance alert with your balance and estimated days left*
Receive a low balance alert when your account balance is estimated to drop below $5 in 7 days or less, based on average electricity usage*
Receive an alert if your usage on a specific day is at least 25% higher than expected (based on actual weather and your home's previous usage for corresponding weather conditions)
Receive an alert when your payment was not processed
Receive an alert when your credit card is about to expire (AutoPay only)
Receive an alert when you have been removed from AutoPay
Receive alerts when you request to start or stop service, or when a disconnect notice or reconnect request has been issued
Be notified when new text alerts are available.

*Payment confirmation, weekly balance and low balance alerts (via text message or email) are mandatory communications as part of the Reliant Pay as you Go plan.

I have the Reliant Pay as you Go plan and would like to request account and usage information as I need it. Which types of Reliant text messages can I request on demand?

Text the following keywords to 697697 to get up-to-date information when you need it. Message and data rates may apply.

BAL — to receive your current account balance
USAGE — to receive your usage in kilowatt-hours so far this month
HELP — for resources to answer questions about your account
STOP — to stop receiving all text messages from Reliant (Please ensure that you have elected to receive email communications so we can send you low account balance alerts and other critical notifications.)

View the Reliant text message terms and conditions and privacy policy.

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AccountAlerts

Request and receive a text with your monthly usage

Automatic AccountAlerts

Prepay settings

Postpay settings

More information

Terms, conditions and other restrictions

Reliant AccountAlerts FAQs

What are Reliant text messages?

How do I sign up for Reliant text messages?

Which types of Reliant AccountAlerts text messages can I sign up for and receive automatically?

I prefer to get usage and bill information only when I request it. Which types of Reliant text messages can I request on demand?

Reliant AccountAlerts for Pay as you Go customers FAQs

I have the Reliant Pay as you Go plan. Which types of Reliant text messages can I sign up for and receive automatically?

I have the Reliant Pay as you Go plan and would like to request account and usage information as I need it. Which types of Reliant text messages can I request on demand?

Welcome back! Pick up where you left off.

Confirm your plan and zipcode

Select from 3 of our most popular plans for your zipcode

2 days free per week

Reliant Flextra Credits 24 plan

Fixed rate

Reliant Secure Advantage 24 plan

For renters

Reliant Apartment 12 plan

How the average price per kWh is calculated

Electricity

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Help & support

My account

AccountAlerts

AccountAlerts

Get information about your electricity usage and your Reliant account in an instant.

Request and receive a text with your monthly usage

Automatic AccountAlerts

Prepay settings

Postpay settings

Sign up for Reliant AccountAlerts today for greater control of your electricity usage and budget.

More information

Terms, conditions and other restrictions

Reliant AccountAlerts FAQs

What are Reliant text messages?

How do I sign up for Reliant text messages?

Which types of Reliant AccountAlerts text messages can I sign up for and receive automatically?

I prefer to get usage and bill information only when I request it. Which types of Reliant text messages can I request on demand?

Reliant AccountAlerts for Pay as you Go customers FAQs

I have the Reliant Pay as you Go plan. Which types of Reliant text messages can I sign up for and receive automatically?

I have the Reliant Pay as you Go plan and would like to request account and usage information as I need it. Which types of Reliant text messages can I request on demand?