Managing your account with Amazon Alexa
Managing your account with Amazon Alexa
And now you can manage your Reliant electricity account without even lifting a finger. You can enable the Reliant Energy skill in the Alexa app to help manage your Reliant account.
Control your Nest Thermostat with Alexa. You can also allow Amazon Alexa to discover and control the temperature on your Nest Thermostat with just your voice.
To start a session, say:
After that, you can ask Alexa questions about your Reliant bill or your plan.
You can ask Alexa about the following topics using the phrases below.
To hear about your account balance and bill details, ask:
To make a payment, say:
To hear about your usage, ask:
For information about your current plan, ask:
To get the Reliant customer service phone number, say:
To be reminded about what you can ask Alexa, say:
To close your Reliant Energy skill session, say:
To pay your bill with Alexa, you must have a credit card or bank account saved as a payment method in your online reliant.com account. To save a payment method, go to your Payment Information page on reliant.com.
If your credit card is expired or your bank account information is incorrect, you will not be able to pay. Customers on the Pay as you Go (a pre-pay plan) cannot pay through Alexa. Past-due balances and credits may also affect your ability to pay using Alexa. Connectivity issues or system outages can also prevent payments from processing.
If you have validated your bank or credit card information and see no irregularities with your account balance, but you still cannot pay with Alexa, call 1-866-735-4268 to investigate the issue.
You can do several things in your online reliant.com account that you can't do in Alexa. We're working on improving the Reliant Energy skill, but for now, if you need to do any of the following items, log into your online account.
You cannot use Alexa to:
Amazon, Echo, Echo Dot and Alexa and all related names and logos are trademarks of Amazon.com, Inc. or its affiliates. Google Nest and Nest Thermostat are trademarks of Google LLC.
