Welcome back! Pick up where you left off.
Confirm your plan and zipcode
Select from 3 of our most popular plans for your zipcode
Term
2 Months
Rate
Fixed
Requirements to start electricity service
If you've received a message about a hold on your enrollment, it may be for one of the reasons below. We cannot start service at your address until we receive all payments and/or information. This could delay your service start date. If you have already submitted the requirements for your hold(s), there is no need to resubmit.
Each section includes details on where to send outstanding items. If the requirements for your account are not satisfied within 30 days, your enrollment will expire. Please allow two business days from our receipt of the missing items for us to process the information. If you email us, you will receive a confirmation email from us.
Requirements to start electricity service
If you've received a message about a hold on your enrollment, it may be for one of the reasons below. We cannot start service at your address until we receive all payments and/or information. This could delay your service start date. If you have already submitted the requirements for your hold(s), there is no need to resubmit.
Each section includes details on where to send outstanding items. If the requirements for your account are not satisfied within 30 days, your enrollment will expire. Please allow two business days from our receipt of the missing items for us to process the information. If you email us, you will receive a confirmation email from us.
Your deposit requirement may not have been met. You can pay your deposit in several ways.
Other deposit options
Instead of paying a deposit, you may qualify for service by submitting one (1) of the documents listed below.
Documentation guidelines
Alternatively, you may fax a copy of your documents to 1-800-563-0120 (toll-free) or 713-488-4422 (Houston). You may also mail copies of your documentation to Reliant, P.O. Box 3765, Houston, TX 77253-3765. Please include your Reliant account number, name on account, service address, daytime phone number and best time to reach you.
Pay in installments
Some customers are eligible to pay their deposit in installments.
Other low-income customers may be eligible for deposit payment assistance. If you have questions or require further assistance, chat now with a customer care representative or call 1-877-524-5231.
Documentation guidelines
Alternatively, you may fax a copy of your documents to 1-800-563-0120 (toll-free) or 713-488-4422 (Houston). You may also mail copies of your documentation to Reliant, P.O. Box 3765, Houston, TX 77253-3765. Please include your Reliant account number, name on account, service address, daytime phone number and best time to reach you.
If you recently moved, we may be waiting for two required documents of confirmation from you:
Email address, mailing address and fax number are listed on the New Occupant Confirmation form. If you need more information or are requesting service as a landlord or apartment complex, visit our New Occupant Confirmation page.
We were not able to verify your identity. Before we can complete your enrollment, we will need a copy of two (2) of the following forms of identification, one (1) of which must be a photo ID:
Documentation guidelines
Alternatively, you may fax a copy of your documents to 1-866-664-2243 (toll-free) or 832-584-2583 (Houston). You may also mail copies of your documentation to Reliant, P.O. Box 3765, Houston, TX 77253-3765. Please include your Reliant account number, name on account, service address, daytime phone number and best time to reach you.
Before we complete your enrollment, we will need a copy of one (1) of the following valid forms of identification.
Documentation guidelines
Alternatively, you may fax a copy of your documents to 1-800-711-5114 (toll-free) or 832-584-2007 (Houston). You may also mail copies of your documentation to Reliant, P.O. Box 3765, Houston, TX 77253-3765. Please include your Reliant account number, name on account, service address, daytime phone number and best time to reach you.
If you have enrolled in the Pay as you Go plan, your service cannot begin until you have a positive balance of $50.00. A minimum balance of $5.00 is required to maintain service without being disconnected. To add funds to your account:
by creating an account or using
our Quick Pay system.
one of our many walk-up payment locations.
1-877-734-7243 (toll-free)
Local utility charges (i.e., PUC-approved delivery charges for maintaining poles, wires and meters) may be deducted from your balance at any time.
If you elected to satisfy your deposit requirement with a surety bond, it must be paid before we can start your service.
You can pay by phone or at an authorized walk-up payment location.
If none of these scenarios applies to you, call 1-866-RELIANT, and we will help figure out what needs to be done to start your electricity service.