You must be within the first 90 days of your electricity term contract. Unfortunately, customers on low-deposit term plans, autopay and waive plans, and on plans less than 6 months are not eligible.

If you're an existing Reliant customer and eligible, there is no penalty fee for changing your plan.

You must sign up for a plan that is the same term or longer than your current electricity plan. For example, you may not change from a 12-month term to a 6-month term. 

Unfortunately, customers cannot change from plans with an incentive to other plans with an incentive. While you can keep any incentives or products that came with your initial plan, you aren't eligible to receive any additional incentives with your new plan.

If you are within the first 90 days of your term plan, speak with one of our customer care agents. They will help you find a plan that works for you.

Your new plan will be effective after you complete enrollment on the new plan agreeing to the new terms and conditions. After you change plans, this will initiate a new term and contract expiration date. Your call center representative will help address any additional questions based on the plan you choose.

You can change your plan without a penalty fee one time only within the first 90 days of starting the qualifying plan. The offer to change your plan does not restart once exercised.