1 U.S. Department of Energy https://energy.gov/public-services/homes/home-weatherization/insulation
2 U.S. Department of Energy https://energy.gov/energysaver/doors
3 If there is no previous usage in your name at the service address, or you do not have 11 months of usage at the service address, we will take the previous usage at that service address and apply your current price to calculate your average monthly amount and then subtract or add 1/12 of your deferred balance. The deferred balance amount is the cumulative difference between your monthly Average Billing amount and what you would owe if you were not signed up for Average Billing. The deferred balance amount can be found on your monthly bill. If the bill amount is positive, 1/12 will be added to your bill. If the bill amount is negative, 1/12 will be subtracted from your bill. If you’re a new Average Billing customer, the deferred balance will begin in the second month. Deferred balance must be paid in full if you cancel Average Billing or change electricity providers.
4 Projected bill not available for pre-paid plan customers. Must be a Reliant residential customer with a Texas service address and a smart meter.
5 The billing and usage information provided in the Reliant Weekly Summary Email (WSE) is an estimate and includes only your electricity charges and taxes. Your monthly bill provides your official usage as determined by your local electric utility, as well as the total bill amount due. If you are on an indexed plan, you will not see cost information in your WSE, as prices are determined on the last day of each bill cycle. If you change to an incompatible plan or terminate your service with Reliant, you will no longer receive your WSE. Reliant reserves the right to discontinue the WSE without notice. You may also request to cancel your WSE by calling 1-866-872-6644.
6 Customers must have already opted in to receive alerts via text from the Contact Preferences page on the Account Management dashboard. Available only to customers with a smart meter. Message and data rates may apply. For Terms and Conditions, go to reliant.com/etrm.
