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Reliant Flextra Credits 24 plan

Get your 2 highest-use days a week FREE + $200 in bonus bill credits for extra savings.

Fixed rate
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Reliant Secure Advantage 24 plan

Straightfoward plan with a locked-in energy charge.

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Reliant Apartment 12 plan

Designed exclusively for smaller spaces.

Term
2 Months
Rate
Fixed

Pricing Details

USAGE
AVG PRICE / KWH
500 kWh
1,000 kWh
2,000 kWh

Early cancellation fee

Plan Features
Product

Pricing Details

USAGE
AVG PRICE / KWH
500 kWh
1,000 kWh
2,000 kWh

Early cancellation fee

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Prepaid Disclosure
*Average Price per kWh assumes noted usage per month and specific LP&L Delivery Charges (i.e., Residential Service or Residential Distributed Renewable Generation Service). For additional information regarding plan pricing and other terms, please see the Electricity Facts Label, on the Plan Details page. Price shown is for new customers only.
Report an outage Report an outage Report an outage

Report an outage

Smart meter technology is designed to automatically alert your Transmission and Distribution Service Provider (TDSP) when your power goes out. If you have downed power lines or poles, be sure to report it to your TDSP so they can work to restore power as quickly and easily as possible.

Select your local TDSP

Report your outage with AEP Texas

AEP Texas maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling AEP directly.

Call at 1-866-223-8508
Report outage online
Report your outage with CenterPoint Energy

CenterPoint Energy maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling CenterPoint Energy directly.

Call at 1-800-332-7143
Report outage online
Report your outage with Oncor

Oncor maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling Oncor directly.

Call at 1-888-313-4747
Report outage online
Sign up for My Oncor Alerts
Report your outage with Texas-New Mexico Power

Texas-New Mexico Power maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling Texas-New Mexico directly.

Call at 1-888-866-7456
Report outage online
Report your outage with LP&L

LP&L maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling LP&L directly.

Call at 1-806-775-2509
Report outage online
Search for my TDSP / utility provider
We are not able to locate this address in our records. Please verify that the address you entered is correct and search again.
Street address is required
Zip code is required
Report an outage Report an outage

Report an outage

Smart meter technology is designed to automatically alert your Transmission and Distribution Service Provider (TDSP) when your power goes out. If you have downed power lines or poles, be sure to report it to your TDSP so they can work to restore power as quickly and easily as possible.

Select your local TDSP

Report your outage with AEP Texas

AEP Texas maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling AEP directly.

Call at 1-866-223-8508
Report outage online
Report your outage with CenterPoint Energy

CenterPoint Energy maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling CenterPoint Energy directly.

Call at 1-800-332-7143
Report outage online
Report your outage with Oncor

Oncor maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling Oncor directly.

Call at 1-888-313-4747
Report outage online
Sign up for My Oncor Alerts
Report your outage with Texas-New Mexico Power

Texas-New Mexico Power maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling Texas-New Mexico directly.

Call at 1-888-866-7456
Report outage online
Report your outage with LP&L

LP&L maintains the power lines in your area and is in charge of fixing the issues related to your power outage. You can report your outage by calling LP&L directly.

Call at 1-806-775-2509
Report outage online
Search for my TDSP / utility provider
We are not able to locate this address in our records. Please verify that the address you entered is correct and search again.
Street address is required
Zip code is required

Texas customers - TDSP contact information

Immediately report any hazardous conditions, such as downed power lines or poles, and stay at least 35 feet away from them.

If you are without power and unable to reach your TDSP, their smart meter technology should make them aware of your outage.

CenterPoint Energy

1-800-332-7143

Outage information ›

Sign up for outage alerts ›

 

Oncor

1-888-313-4747

Outage information ›

Sign up for outage alerts ›

AEP

1-866-223-8508

Outage information ›

Sign up for outage alerts ›

Texas-New Mexico Power

1-888-866-7456

Outage information ›

Sign up for outage alerts ›

Lubbock Power & Light   

1-806-775-2509

Outage information ›

What is a TDSP or utility company?

Your TDSP (or utility) delivers electricity to your home

While we supply your electricity, your TDSP, commonly known as a utility company, delivers it. The electricity you purchase from Reliant — or any retail electricity provider — is delivered to your home by the infrastructure, including wires, transformers and poles, maintained by your TDSP.

 

Responsibilities of TDSPs 

TDSPs have specific roles and responsibilities in the Texas electricity market. Below is information about their role and when you should call them.

TDSPs are responsible for:
  • The transportation and delivery of power to your home or business
  • Maintenance of electrical equipment
Contact them to:
  • Report a power outage
  • Report a fallen pole or wire
  • Report a problem with your meter
Electricity 101

Knowing more about how electricity works can help you understand outages, pricing and more. Get the information you need about the power grid and common electricity-related terminology.

Power outage frequently asked questions

Show all answers

To report a power outage near you, select your Transmission and Distribution Service Provider (TDSP) from the menu above.

Select one of the options for reporting: report an outage online or call your TDSP.

Reliant Energy provides your energy but does not deliver the electricity to your home. Electricity delivery is done by your TDSP, commonly called your utility company. If you are in an area with downed power lines, immediately leave the area if possible and call your TDSP. Downed power lines are dangerous and should be handled by professionals. You can find the number to local TDSPs above.

The most common cause for power outages in the U.S. is storms, including rain, heat, ice and snowstorms. High winds can knock trees into power lines, while lightning during a heat storm can strike crucial electrical equipment. Ice and snow freeze power lines, making them heavy and causing added tension on the lines.

There are three important tips to remember during a blackout:

  1. Keep refrigerators and freezers closed to keep food from perishing.

  2. If the heat or cold is extreme, go to another place with power for warmth or cooling. Don’t forget to check up on your neighbors!

  3. Power outages and blackouts may not last very long, but in case they last for a day or two, be prepared. It’s always a good idea to have non-perishable food in the house along with water bottles for emergencies. Batteries and battery-powered equipment, like flashlights, will also be extremely useful during an electricity outage for light and other uses.